This exciting opportunity exists within our clients prestigous Exeter showroom / and vehicle Centre.
Our client is a manufacturer of exquisite cars – beautiful, sophisticated machines that embody technological perfection. Their success is built on core values of creativity, commitment and enthusiasm, keeping their customers' desires at the heart of everything they do. Our client strives to lead the way through constant innovation, setting new standards the brand.
To be the focal point of contact for customers requiring servicing or repair to their vehicles.
Managing the flow of information between the workshop, the rest of the Centre and the customers, delivering excellent customer service at all times.
As Service Advisor, your Key Objectives will be:
-To manage all service telephone and walk-in enquiries on behalf of the
-Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the
customer of the work to be carried out.
-Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
-Manage the handover and administration of Customer Service Vehicles.
-Explain the work carried out on the vehicle ensuring customers full understanding and authorisation.
-Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with the Centre procedures.
-Understand and adhere to the Brand service requirements.
-Maintain safe working practices and abide by the working rules and standards of the Centre.
-Maintain product knowledge on the full Vehicle range
-Maintain relevant systems ensuring accuracy at all times
This is a fantastic opportunity for the right candidate. Please email your CV in confidence today.
Vacancy Uploaded: 10th May 2018